Refunds are not available.
Exchanges are available to all patrons for an $8.00 exchange fee, plus the difference in ticket price. A ticket exchange can be used to swap tickets across all series within the current season (excluding Concerts in the Garden) or upgrade tickets to a more expensive performance/seat. Subscribers do not pay exchange fees for orders within the current season. Exchanges must be made prior to the concert by calling the box office during regular business hours. The box office is open 9:00 AM to 5:00 PM, Monday to Friday. After 5:00 PM on Friday, exchanges for the weekend will not be honored.
· Concerts in the Garden exchanges are available within the Concerts in the Garden series only. The exchange fee applies for all Concerts in the Garden exchanges.
· There are no refunds for exchanges made into a lower-priced concert/level.
· If exchanging into a higher-priced concert/level, the price difference will be charged.
If you are unable to attend a concert and do not wish to exchange for another, you may donate tickets back to the FWSO. We will email you a tax credit notification during the following tax season for the value of the tickets. Donation requests must be made prior to the concert by calling the box office during regular business hours. The box office is open 9:00 AM to 5:00 PM, Monday to Friday. After 5:00 PM on Friday, donation requests for the weekend will not be honored.