Frequently Asked Questions

When you place your order online, you can select one of two delivery methods for your tickets: Email or Hold at Will Call. 

• If you select Email, you will be sent an email with a mobile ticket QR code. We recommend adding your ticket to your mobile wallet from there.

You can also retrieve your tickets by logging in to your account at https://fwsymphony.org and clicking “Sign In” at the top of the web page.

• If you select Hold at Will Call, your tickets will be printed and available for pick up on the day of the show. 

Season subscription tickets are mailed shortly before the beginning of the season. These tickets are also accessible digitally by logging into your account. 

*Other ticket orders may be mailed upon request.

For New Purchases:

The prompt to add your tickets to your mobile wallet will be included in an email following purchase. If you have not received your mobile order, please check your spam folder.

For Subscribers and Patrons with Paper Tickets: If you currently use physical tickets and would prefer Mobile Wallet tickets, follow the steps below.

1. Login to your patron account on a smartphone here.

2. Tap the Person icon at the top left of the screen and select "Upcoming Events" on the dropdown menu. 

3. Tap “View Tickets” on the concert of your choice and then tap the “Add to Wallet” button. 

4. Your ticket should appear in your Smartphone wallet.   

NOTE: Switching ticket types will invalidate previously delivered paper tickets. 

The FWSO offices are not open to the public during the week. The only time you can purchase in person is at the venue after doors open.

Due to the high demand of certain performances and locations, we do not offer any reservations without full payment. Group orders may be reserved with a 50% down payment as long as the remainder is paid in full 14 days before the performance. For more information on Group sales, please visit https://fwsymphony.org/concerts-tickets/group-sales.

General admission grants access to the entry of a performance but does not guarantee a specific seat assignment. You simply enter the hall and select your seats!

Children are welcome at FWSO performances! Children of all ages are encouraged to attend Family concerts and the Sounds of the Summer Series. For all other concerts, our recommended age is 5 or above.

All patrons, regardless of age, must have a ticket. 

If your child is restless or crying during a performance, we respectfully ask that you step out of the auditorium momentarily. An usher will gladly help you return to your seat at an appropriate break in the performance.

This frequently happens if your phone is in dark mode. You can disable dark mode in your phone settings for ease of entry into the performance.

Our digital tickets are designed to be scanned on a mobile device. However, if you would like to print them at home, make sure you have enabled background images/graphics in your print settings before printing.

While tickets in one order will not be separated, you can always screenshot the QR codes and distribute them that way.

If you have lost your physical tickets, please call the Box Office at 817-665-6000 to have them replaced.

If you cannot find your digital tickets, you can log in to your account on the website to find the QR codes. Digital tickets are also sent in a separate email from the confirmation email, and they frequently end up in spam/junk folders. Please check these folders and search for emails from access@fwsymphony.org.

If you have lost your tickets but cannot connect with the Box Office, please come to the performance regardless and see us at Will Call. We always have associates who can help you find your order and print new tickets!

Refunds are not available.

Exchanges are available to all patrons for an $8.00 exchange fee, plus the difference in ticket price. A ticket exchange can be used to swap tickets within the same series of current season or upgrade tickets to a more expensive performance/seat.

Subscribers do not pay exchange fees for orders within their series.

Exchanges must be made prior to the concert by calling the Box Office during regular business hours. The Box Office is open 9:00 AM to 5:00 PM, Monday to Friday.

NOTE: Exchanges for the current weekend are not offered after 5:00 PM on Friday.

If you are unable to attend a concert and do not wish to exchange for another, you may donate tickets back to the FWSO. We will email you a tax credit notification during the following tax season for the value of the tickets. Donation requests must be made prior to the concert by calling the Box Office during regular business hours.

Non-subscribers may exchange tickets for another performance for an $8.00 exchange fee, plus the difference in ticket price, or donate to the FWSO as a tax-deductible donation.

Series and CYO subscribers do not pay exchange fees for orders within their series.

These requests must be made by calling the Box Office during regular business hours. The Box Office is open 9:00 AM to 5:00 PM, Monday to Friday. Exchanges for the current weekend are not offered after 5:00 PM on Friday.

NOTE: The FWSO does not offer refunds for Single Tickets.

Credit on account is exclusive to FWSO series subscribers. This perk can be used to temporarily hold the value of a ticket until you know what other performance you would like to attend. Tickets must be turned into a credit before the concert date. Credit on account expires at the end of our regular season and cannot be carried over into the next season.

Expired credit on account will be marked as a tax-deductible ticket donation. To use your credit on account, please call Box Office during regular business hours. The Box Office is open 9:00 AM – 5:00 PM Monday through Friday. After 5:00 PM on Friday of the concert weekend, requests for credit will not be honored. Tickets purchased online will not automatically apply credit on account. Credit on account may not be used retroactively and is only accessible by calling the Box Office at 817-665-6000 during regular business hours.

While we do not mind if you share your tickets with family and friends or have us hold tickets at Will Call under a different name, full subscriptions cannot be moved to another account or renewed by anyone but the original purchaser. We do not allow the reselling of tickets.

All seats in Bass Performance Hall provide an amazing experience! If you’re looking for a more intimate experience, we recommend Orchestra Floor seats. For a total view of the orchestra, the Mezzanine is a great option. If you want the most premium experience, a box in Box Tier is the best choice (and can seat up to eight people).

Every location has a unique acoustic (sound) experience, but Bass Performance Hall offers an incredible sound in every seat!

For most performances, we restrict seating to the first three levels of Bass Hall. The Lower Gallery and Upper Gallery are opened as needed.

At Bass Performance Hall, doors typically open 75 minutes before the concert start time. A pre-concert lecture takes place in the Hall, 1 hour before the concert. Seating begins 30 minutes prior to concert start time.

At Will Rogers, doors typically open 90 minutes before the concert start time. This allows plenty of time to navigate parking and purchase concessions. Seating begins 30 minutes prior to concert start time.

We highly recommend you check your email the day before your concert for important concert reminders, traffic updates, and more!

Late seating is scheduled in intervals and varies based on programming. Ushers will direct you to the proper entrance and open the doors for late seating during appropriate pauses in the concert.

Concert timings are listed on each concert page at https://fwsymphony.org.

FWSO Symphonic and Pops performances average about two hours and usually include a twenty-minute intermission.

Concerts in the Family Series are typically one hour and do not include an intermission.

Specials and Chamber Series performances vary based on the programming.

Yes, we have pre-concert lectures available for all concerts in our Symphonic Series!

• On Fridays and Saturdays: The Pre-Concert Lecture (Bachtales with Buddy) begins at 6:30 PM on Fridays and Saturdays and will last approximately 30 minutes. Doors open at 6:20 PM for all patrons. The performance starts at 7:30 PM.

• On Sundays: Pre-Concert Lecture (Bachtales with Buddy) begins at 1:00 PM and will last approximately 30 minutes. Doors open at 12:50 PM for all patrons. The performance starts at 2:00 PM.

We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between.

The use of flash photography and any video/audio recording is strictly prohibited during the concert. We kindly ask that you silence your cellular devices during all performances.

Great question! For Symphonic Series performances, holding applause between movements is considered respectful of the performers’ concentration and helps promote musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.

Yes! For more information, please visit https://fwsymphony.org/concerts-tickets/group-sales.

Our Student Rush tickets are available for select concerts in our Symphonic and Pops Series and for select Specials! Student rush tickets may only be purchased in-person (after doors open to the show) with the presentation of a student ID. Each student ID is only valid for one ticket.

Symphonic Series Student Rush tickets are $10.00 and will be seated as best available at the time (excluding Box Tier). Pops Series and Specials Student Rush tickets are $20.00 and will be seated as best available at the time (excluding Box Tier). To confirm if Student Rush tickets are available for a specific concert, please call the Box Office at 817-665-6000.

Military discounts are available by purchasing in person (after doors open to the show) with the presentation of a military ID. Military discounts are 15% off the total ticket price.

Occasionally, we offer discounts and promotions to our email subscribers. If you aren't a member, it's easy to sign up!

Sign me up for emails and special offers!

*Discounts cannot be applied to previously purchased tickets.

The best way to reach us is by sending an email to our Box Office! However, if you know the department you are trying to reach, you can reference the emails below.

Box Office: boxoffice@fwsymphony.org

Artistic Operations: artistic@fwsymphony.org

Development: develop@fwsymphony.org

Finance: financedept@fwsymphony.org

Human Resources: HR@fwsymphony.org

Marketing: marketing@fwsymphony.org

Education: education@fwsymphony.org