GENERAL
Tickets can be purchased online or by calling the Box Office at 817-665-6000. You will be prompted to add your tickets to your mobile wallet in an email following your purchase. All sales are final. There are no refunds.
*All persons, of all ages, must present a ticket to enter the performance.
LOST TICKETS
Lost tickets may be reprinted at the box office on the day of the show with a presentation of an I.D. and ticket order.
EXCHANGES
Single Ticket Buyers: exchanges may be made for another showtime of the same concert for an $8.00 exchange fee, plus the difference in ticket price. Please note, prices vary depending on seat location and demand. There are no refunds for exchanges made into a lower-priced concert/level.
Subscribers: exchanges may be made within your series subscription and exchange fees are waived. Series subscriptions exchanges apply to: Chamber, Family, Pops, and Symphonic.
Exchanges must be made prior to the concert by calling the box office during regular business hours of 9:00 AM to 5:00 PM, Monday to Friday. If you are unable to attend a concert and do not wish to exchange for another, you may donate your tickets back to the FWSO. We will email you a tax credit notification during the following tax season for the value of the tickets.
CREDIT ON ACCOUNT
Credit on account is exclusive to FWSO season subscribers. This perk can be used to temporarily hold the value of a ticket until you know what other performance you would like to attend within your subscription series. Tickets must be turned into a credit before the concert time. Credit on account expires at the end of our regular season and will then be marked as a tax-deductible ticket donation.
CANCELLED OR POSTPONED CONCERTS
In the event of cancellation or postponement, all ticket holders will be contacted via multiple communication channels and notified of their ticket options.
SECONDARY VENDORS
Tickets obtained from sources other than the Fort Worth Symphony Orchestra Box Office may be lost, stolen, or counterfeit, and if so, they are VOID. Purchasing tickets for these events from secondary sites is at your own risk. To safely purchase tickets to all FWSO events, visit fwsymphony.org.
DISCLAIMER: The Fort Worth Symphony is a resident company of Bass Performance Hall. The FWSO may perform at several other venues throughout the concert season. By using a ticket and entering the venue, the ticket holder consents to the venue’s policies. If a ticket holder’s conduct goes against policies, they are subject to removal from the facility without a refund. Latecomers will be seated at the discretion of management. The use of photographic, audio, or video recording equipment is strictly prohibited.