Frequently Asked Questions

When you place your order, you can select one of two delivery methods for your tickets: Email or Print-at-Home.

• If you select Email, you will be sent an email with a link attached to retrieve your tickets. You can also retrieve your tickets by logging in to your account on our website and selecting Account at the top of the site.
• If you select Print-at-Home, you will receive an email with your tickets attached. Please print the attachment and bring the entire page with you for admission on your performance date.

When you select "print-at-home" as your ticket delivery method, you will first receive an email confirmation of your order. Then 5-10 minutes later you will receive a separate email with your print-at-home ticket attached as a PDF file. Simply print the attachment and bring the whole piece of paper with you for admission to your concert.

No worries. We can resend your tickets to your email. Just call the box office at 817-665-6000 during normal business hours and we will take care of you. Additionally, we may be able to reprint your tickets at the box office in the hour before the concert begins.

All ticket sales are final, so refunds are not available. 

Exchanges are available for subscription tickets, and in some cases for single tickets. Some restrictions and fees apply, so please contact the ticket office at 817-665-6000 for more information.

Yes, group discounts are available for select FWSO events. Please contact the ticket office at 817-665-6000 for group sales rates.

Our subscribers always receive discounts for their packages as well as any additional Symphonic or Pops tickets purchased.

We also offer discount tickets to active members of the military. Please call 817-665-6000 to receive this discount.

Join our Fort Worth’s premier young patrons group of art and music by becoming a Notables member and receive exclusive discounts. 

Student rush tickets may be available for Symphonic concerts depending on seating inventory. These tickets are $10 and must be purchased in person at the box office window beginning 1 hour to curtain. Please be prepared to show your student ID to receive this discount. Call 817-665-6000 to confirm availability before the concert you wish to attend.

Occasionally, we offer discounts and promotions to our email subscribers. If you aren't a member, it's easy to sign up! Just click the button below.  

*Discounts cannot be applied to previously purchased tickets.

Sign me up for emails and special offers!

Children are encouraged to attend FWSO performances. The recommended minimum for all Symphonic and Pops concerts is 5 years of age, while children of all ages are encouraged to attend the Family Series and Concerts In The Garden.

All patrons, regardless of age, must have a ticket. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance.

If your child is restless or crying during the performance, we respectfully ask that you step out of the auditorium momentarily. An usher will gladly help you return to your seat at an appropriate break in the performance.

The Box Office and lobby open one hour prior to a concert’s scheduled performance time.* Seating begins 30 minutes prior to performance time. Due to social distancing guidelines and government mandates, we have added a dedicated entry time to all performance tickets in order to eliminate crowding in the lobbies and ensure 6 feet between patrons or groups. We recommend arriving as close to the entry time as possible.

*For symphonic concerts, the lobby opens one hour and fifteen minutes prior to the scheduled performance time.

Each performance typically allows for late seating, which is scheduled in intervals and determined by the conductor. Our ushers and Front of House Manager will instruct you on when late seating is allowed. 

We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual and everything in between.

Please be advised that due to enhanced security measures and screening, we are asking patrons to arrive early and travel light to make sure they don’t miss the start of the show and get caught in a late seating hold. To ensure you’re able to park and enjoy dining or shopping before the show, avoid bringing oversized bags, packages, backpacks and luggage to the theater. All persons and bags are subject to search and screening before entering the building; and weapons of any kind are strictly prohibited.

To expedite the process, please remove keys, cell phones, and any other large metal objects from your pockets and bags/purses. Alternative accommodations for security screening will be provided to those who need it. Guests who refuse screening will be denied entry. Please note that the box office entrance on Commerce St. is not open during performances. Please use the main entrance at Commerce and E. 4th St.

Click here for more information about Bass Hall security.

Click here for Health and Safety protocols.

Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

Restrooms are located on every level of Bass Performance Hall except for the Grand Lobby. From the lobby, the nearest bathroom is located downstairs in the Grand Salon.

Wheelchair Accessibility

Elevators may be accessed from both main portal doors. For access to the Gift Shop please use the East Portal and for Box Office and Orchestra Seating please use the West Portal. A limited amount of wheelchairs are available upon request. Any mobility assistance devices temporarily stored during performances are at the sole risk of the patron. Please secure any motorized device before proceeding to your seat.

Assisted Listening System

Performing Arts Fort Worth uses Williams Sound T45 FM Systems in all performance spaces. The system is available with high quality stereophonic sound-isolating earphones, monophonic earphones or neckloop couplers for patrons with hearing aids or cochlear implants with telecoil or similar Bluetooth devices. The devices are available on a first-come, first-serve basis at no cost with a photo ID and phone number and may be checked out in the east portal for Bass Hall performances, see usher for all other performance spaces.

Assisted Listening System Technical Specifications:

• Williams Sound T45 FM transmitters.
• Williams Sound PPA R38 (stereo), with Shure SE425 in-ear monitors
• Williams Sound PPA R35 (mono), with Williams Sound Ear 014 earpieces.
• Williams Sound PLR BP1 (induction loop), with Williams Sound NKL001 neck-loop couplers for patrons with hearing aids and cochlear implants with telecoil or similar Bluetooth devices.

Complimentary assisted listening devices are available free of charge near the Gift Shop on the east side of the Grand Lobby. A driver’s license or credit card is required as a deposit.

Any use of photography and video is strictly prohibited inside the audience chamber. We kindly ask that you put your cell phones away during all performances. 

For Symphonic Series performances, holding applause between movements is considered respectful of the performers’ concentration and mindful of musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.

Outside food and drink are not permitted and due to social distancing protocols and government mandates there are no concessions available at this time. However, the symphony will provide complimentary bottled water upon entry to the concert chamber.

Smoking is not permitted inside Bass Performance Hall. Smoking is permitted outside the building.

Each symphonic concert will have a pre-recorded video and podcast called “Bachtales with Buddy”. These recordings will be available on our website before the concert weekend. Symphonic Series subscribers will also receive these recordings via email prior to the concert.

We always plan to make the pre-concert experience for our Family Series concerts just as fun as the concerts themselves. Starting one hour before each performance on the series, we have multiple thematic activities set up throughout the lobby. These change every time, but can include things like an instrument petting zoo, a coloring station, a photo backdrop with props, and more.

At select concerts throughout the season, you will have opportunities to meet the conductor, guest artists, and FWSO musicians in the Bass Hall lobby after the performance ends. Listen for the pre-concert announcements for specific details.

The Fort Worth Symphony Orchestra does not provide tours of Bass Hall; however, tours are available through Performing Arts Fort Worth. Please visit www.basshall.com for more information.