Frequently Asked Questions

The Box Office and lobby open approximately one hour prior to a concert’s scheduled performance time. Seating begins 30 minutes prior to performance time.

*Symphonic concerts open 70 minutes before the start of show for the pre-concert lecture. 

Each performance typically allows for late seating, which is scheduled in intervals and varies based on programming. Ushers will direct you to the proper entrance and open the doors when late seating is allowed.

We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between.

Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

Please be advised that due to enhanced security measures and screening, we are asking patrons to arrive early and travel light to make sure they don’t miss the start of the show and get caught in a late seating hold. To ensure you’re able to park and enjoy dining or shopping before the show, avoid bringing oversized bags, packages, backpacks and luggage to the theater. All persons and bags are subject to search and screening before entering the building; and weapons of any kind are strictly prohibited.

To expedite the process, please remove keys, cell phones, and any other large metal objects from your pockets and bags/purses. Alternative accommodations for security screening will be provided to those who need it. Guests who refuse screening will be denied entry. 

Please note that the box office entrance on Commerce St. is not open during performances. Please use the main entrance at Commerce and E. 4th St.

Click here for more information about Bass Hall security.

Restrooms are located on every level of Bass Performance Hall except for the Grand Lobby. From the lobby, the nearest bathroom is located downstairs in the Grand Salon.

Any use of photography and video is strictly prohibited inside the audience chamber. We kindly ask that you put your cell phones away during all performances. 

Outside food and drink are not permitted. However, drinks will be available for most performances at Bass Hall. 

Great question! For Symphonic Series performances, holding applause between movements is considered respectful of the performers’ concentration and mindful of musical continuity. The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.

At select concerts throughout the season, you will have opportunities to meet the conductor, guest artists, and FWSO musicians in the Bass Hall lobby after the performance ends. Listen for the pre-concert announcements for specific details.

Yes, we have pre-concert lectures available for all concerts in our Symphonic Series!
• On Fridays and Saturdays: The Pre-Concert Lecture (Bachtales with Buddy) begins at 6:30 PM on Fridays and Saturdays and will last approximately 30 minutes. Doors open at 6:20 PM for all patrons. The performance starts at 7:30 PM.

• On Sundays: Pre-Concert Lecture (Bachtales with Buddy) begins at 1:00 PM and will last approximately 30 minutes. Doors open at 12:50 PM for all patrons. The performance starts at 2:00 PM.

Wheelchair Accessibility

Elevators may be accessed from both main portal doors. For access to the Gift Shop please use the East Portal and for Box Office and Orchestra Seating please use the West Portal. A limited number of wheelchairs are available upon request. Any mobility assistance devices temporarily stored during performances are at the sole risk of the patron. Please secure any motorized device before proceeding to your seat.

Assisted Listening System

Performing Arts Fort Worth has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests. 

Sensory Bags
Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Accessibility Kiosk located on the Main Level at the East Portal Entrance. 

Weighted Lap Pads
Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Accessibility Kiosk located on the Main Level at the East Portal Entrance.

The Fort Worth Symphony Orchestra does not provide tours of Bass Hall; however, tours are available through Performing Arts Fort Worth. Please visit www.basshall.com for more information.

Smoking is not permitted inside Bass Performance Hall. Smoking is permitted outside the building.

Click here to contact Bass Performance Hall. 

The best way to reach us is by sending an email to our box office! However, if you know the department you are trying to reach, you can reference the emails below.

Box Office: boxoffice@fwsymphony.org

Artistic Operations: artistic@fwsymphony.org

Development: develop@fwsymphony.org

Finance: financedept@fwsymphony.org

Human Resources: HR@fwsymphony.org

Marketing: marketing@fwsymphony.org