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What to Know Before You Go

Below you will find important information regarding your 2020 - 2021 concert experience.

These new protocols enable performances to align with social distancing guidelines and government mandates and ensure that our patrons and musicians have a safe and healthy experience at all our concerts. As guidelines evolve, we will continue to update our website with more detailed venue protocols and more.


• Contactless ticketing - Mobile tickets will eliminate the close interaction between our ushers and our patrons.

• No intermissions - All of our fall concerts will be performed without an intermission. The running time has been adjusted to just over an hour depending on the concert.

• No concessions will be made available. Complimentary water bottles will be provided upon entry into the concert chamber.

• Masks - Wearing a mask is mandatory and must be worn throughout the concert-going experience.

• Seating - Patrons will be seated according to the social distancing venue guidelines.

• Dedicated entry times will eliminate crowding in the lobbies and ensure social distancing of 6 feet between patrons or groups.

• The “Playbill” program will be distributed electronically prior to your arrival at the venue. This gives you more opportunity to enhance your concert-going experience by reading our program notes in advance.

• Pre-concert lecture - This will now be a video series and podcast called “Bachtales with Buddy.” This will be pre-recorded and sent to all Symphonic Series patrons prior to your concert.

• Automated hand sanitizing stations will be available throughout the venue.

• Robust cleaning and sanitizing protocols for all occupied areas will occur between performances with CDC recommended cleaning products.

• Health Screening - Upon your arrival to the venue, all patrons’ temperatures will be taken via contactless machines to ensure the safety of all our patrons on site.

Air Filter and HVAC cleaning: The frequency of air filter replacement and  HVAC  system cleaning has been increased and the amount of air exchange will be maximized to increase external airflow into the building.

Our Box Office team is experiencing higher than normal call volumes, we recommend directing your questions via email to

Venue Safety Protocol

Will Rogers Memorial Auditorium

To view the safety protocols for Will Rogers Memorial Auditorium, select this page.

Dickies Arena

To view the health and safety protocols for this venue, select this page.

Bass Performance Hall

There will be no FWSO performances at Bass Performance Hall for the remainder of the 2020–2021 season.