Frequently Asked Questions

When you place your order, you can select one of three delivery methods for your tickets: First Class Mail, Will Call, or Print-at-Home.

• If you select First Class Mail, we will print your tickets and put them in the mail for you on the first business day after you place the order.
• If you select Will Call, your tickets will be held for you to be picked up at the box office on the day of your concert, starting one hour before the performance time.
• If you select Print-at-Home, you will receive an email with your tickets attached. Please print the attachment and bring the entire page with you for admission on your performance date.

When you select "print-at-home" as your ticket delivery method, you will first receive an email confirmation of your order. Then 5-10 minutes later you will receive a separate email with your print-at-home ticket attached as a PDF file. Simply print the attachment and bring the whole piece of paper with you for admission to your concert.

There are two separate box office/will call locations at the Garden – one at the North Entrance Gate, and one at the South Entrance Gate. Click here to view a map of the grounds.

Please make a note of which gate is closest to your parking area:

• South Entrance Gate: South Lot, Valet Parking, or VIP Self Park
• North Entrance Gate: North Lot, Farrington Field, or the Uber/Lyft drop off zone

No worries. We can easily reprint your tickets on the day of the concert. Just stop at the box office window when you arrive, and one of our friendly ticket representatives will take care of you.

All ticket sales are final, so refunds are not available. 

If a concert must be cancelled due to rain or other weather emergency, paid tickets will be honored at remaining performances based on availability. Complimentary tickets may not be exchanged, and refunds are not available.

Exchanges are available for subscription/festival pass tickets, and in some cases for single tickets. Some restrictions and fees apply, so please contact the ticket office at 817-665-6000 for more information.

The only discounts available for Concerts In The Garden are for groups of 10 or more or for Festival Pass subscriptions.

For group discounts, please call the FWSO ticket office at 817-665-6500.

To learn more about CITG Festival Passes, visit here.

Children of all ages are encouraged to attend Concerts In The Garden performances.

Children ages 10 and younger receive free lawn admission for Concerts In The Garden performances.

For table seating, all patrons, regardless of age, must have a ticket. Discounted tickets are available for children in select table seating areas.

There are multiple parking options at Concerts In The Garden. Prices range from $10 - $35 depending on which lot you select. Click here to see a map of the different parking areas available for Concerts In The Garden. Shuttle service begins at 5:00 PM at all parking lots, running continuously until 30 minutes after the concert.

Concerts In The Garden is a casual, family-friendly, fun, festival atmosphere, so just about anything goes! You will see that some of our patrons really get into the picnic planning. In fact, you may be dazzled by some of the culinary arts on display!

Things to bring:

• Pack a picnic and bring a blanket or lawn chairs.
• You can even bring your own beverages, alcoholic or non-alcoholic, as glass containers are allowed. Water is highly suggested.
• Be sure to dress for warm weather and wear comfortable footwear. Since concerts take place while the sun is setting, be sure to bring sunglasses and a hat.
• Bug spray, sunscreen, and hand fans are great for a summer evening. 

Please note that chairs should be no taller than 36 inches and tables should be no taller than a standard ice chest.

For the safety of our guests and event personnel, the following may not be brought into the venue:

• Animals (except service animals to aid guests with disabilities)
• Non-motorized and motorized vehicles/devices (except that aid guests with disabilities)
• Fireworks, firearms and weapons of any kind**
• Smoking of any kind
• Drones
• Laser Pointers 
• Obscene or indecent clothing
• Noisemakers or noise making devices of any kind
• Signs or flags on sticks or poles, or larger than what one person can hold
• Balloons
• Tents/ Large umbrellas
• Chairs taller than 36” and tables taller than a standard ice chest
• Any other item determined by festival management to be dangerous or inappropriate

 All persons and/or their belongings are subject to search. Guests who appear to be inebriated and unmanageable will not be permitted admittance into the venue and or removed from it. Violators of the rules of any state or city laws will be refused admission, asked to leave or ejected from the venue.

**Exceptions will be made for law enforcement personnel. Off-duty law enforcement personnel with weapons must register with the Director of Festival Operations upon entry. 

Yes! You can pre-order a delicious picnic dinner from Central Market, our Official Picnic Partner, by calling 817-377-9307 by 12:00 PM the day before the concert. Pick up your meal at the concert from 6:30 to 7:45 PM from the Central Market booth on the lawn near Rock Springs Road.

5:00 PM: Parking lots open
5:30 PM: CITG box office opens
6:30 PM: North and South gates open for seating
8:15 PM: Concert begins

Each concert lasts approximately two hours, including a 20-minute intermission. Fireworks generally begin between 10:00 and 10:15 PM.

Please note: Because lawn seating is first-come, first-served, patrons often begin lining up at the gate early on our most popular concert nights to secure their preferred spot on the lawn.

The Fort Worth Botanic Garden offers an array of merchandise, including the official festival T-shirt ($20 each) and other fun items for CITG fans of all ages.  Lovingly referred to as the "Glow Tent" because of the outstanding array of glow-in-the-dark items available, you can't miss it in the center of the lawn area 

Food and drink options are available at the Concessions Tent operated by Rock Springs Cafe. Order in person or request table delivery by text. 

You can also cool off with a sweet treat from Steel City Pops, who has carts set up throughout the venue.

For information on delays and cancellations, visit www.fwsymphony.org, call us at 817.665.6000, or check the FWSO’s social media platforms. If a concert must be cancelled, paid tickets and parking will be honored at remaining performances based on availability. Complimentary tickets may not be exchanged. Refunds are not available.

While every effort is made to make Concerts in the Garden ADA-accessible, please keep in mind that the venue is largely uneven lawn areas, so plan your seating and parking choices accordingly. 

The facilities at Concerts In The Garden are ADA accessible through the South Entrance to the grounds. There is ADA accessible shuttle service from the South Lot.

Concerts in the Garden has partnered with KultureCity to improve our ability to assist and accommodate patrons with sensory needs. Our venue will have Sensory Bags containing fidget tools, noise canceling headphones, and other resources available for checkout (at no cost by leaving an ID).

*To purchase ADA-accessible tables, please call the Ticket Office at 817-665-6000.

Our Concert in the Garden Volunteers are essential to our festival running smoothly and providing our patrons with an amazing concert experience! Join the FWSO Volunteer Crew as an Usher or Eco Team Member (or both!) and be a part of Fort Worth’s longest running outdoor music festival by signing up to volunteer at the link below!

Click HERE for more information and how to apply.

The Fort Worth Symphony Orchestra recognizes the importance of protecting our environment and has taken steps to ensure the Concerts In The Garden music festival does its part to promote environmental sustainability. All refuse stations throughout the venue include an Eco Team Recycle Bin, where patrons can recycle their empty glass, plastic, and paper products. In the last ten years, CITG has recycled almost 60 tons of materials! 

In addition to our recycling efforts, our partnership with the City is being extended this year to give continuity to the collection of food waste at our special event, this time as part of the new City of Fort Worth Residential Food Scrap Composting Pilot Program. Patrons of Concerts In The Garden are encouraged to dispose of all of their event food waste (excluding liquids, fat and oils) in the special collection buckets for composting materials, helping us get closer to reaching our goal for a zero-waste event and diverting waste away from our City’s landfill. We are proud to partner with the City of Fort Worth’s “Keep Fort Worth Beautiful” program and look forward to recycling even more this year with YOUR help!